We understand that selecting the right workwear is important, which is why we offer a simple and convenient sample process. Clients are welcome to request samples to view, fit, or test before placing an order. Samples can be collected from our store or arranged through your Basson Workwear advisor. Once you’re satisfied, just return the items in their original condition, or we can include them in your final order. Any unreturned or damaged samples will be invoiced accordingly. This process ensures you get exactly what you need with confidence.

Pricing in the workwear and PPE industry can vary based on factors such as order quantity, branding requirements, product customisation, and supplier fluctuations. To ensure our clients always receive the most accurate and competitive pricing, we provide personalised quotations instead of fixed online prices. This allows us to tailor each quote to your specific needs and offer the best value for your business. Our advisors are always ready to assist with fast, transparent pricing.

Placing an order with Basson Workwear is simple and convenient. You can request a personalised quote directly through our website, contact Keshia — our Sales Manager — for assistance, or get in touch with our office to speak to a team member. Once your quote is confirmed, we’ll guide you through the order and branding process to ensure everything is completed smoothly and efficiently.

A stock item is a product we keep on hand in our store or warehouse. These items are readily available and can usually be supplied immediately.

A non-stock item is something we do not keep in our regular inventory and must order from our suppliers specifically for you. Non-stock items may have longer lead times and may require full payment before ordering, depending on supplier terms.

We offer a full range of men’s and ladies’ sizes to ensure the best possible fit for every team. Ladies’ items are designed with a female-specific cut, while men’s items follow standard unisex sizing. Shoe sizes typically range from smaller ladies’ sizes through to larger men’s sizes, depending on the brand. For overalls, we work according to industry-standard measurements based on your height and chest size (for jackets) and waist size (for trousers). If you’re unsure, our advisors can help with sizing guidance, samples, or fitting assistance to ensure you get the correct sizes first time.

Different garments work best with different types of branding to ensure durability and a professional finish. Embroidery is ideal for items like golf shirts, jackets, fleece tops, and caps, as it offers a premium look that lasts. Screen printing or heat-transfer printing works well on T-shirts, hoodies, and large back prints where bold, flat designs are needed. For workwear and overalls, we typically recommend heat-transfer or embroidered badges, as they hold up well under heavy use and washing. If you’re unsure which option suits your garment or logo best, our team can guide you to the most suitable and cost-effective branding method.

Our lead times depend on whether the items are stocked in-store, ordered from suppliers, or manufactured in our own factory. Stock items are usually available immediately. Non-stock items follow the supplier’s turnaround time, which includes processing, picking, and delivery to us before branding can begin. Products made in our own factory follow a production schedule, which may vary based on fabric availability, workload, and seasonal demand. Once all items arrive, branding and final quality checks are completed before dispatch. Our team will always communicate realistic timelines to ensure you know exactly what to expect from order to delivery.

We offer flexible delivery options based on your distance from our store:

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  Within 100 km:
  
  • R50 (VAT excluded) for orders under R3,000
  
  • Free delivery for orders of R3,000 or more
  
• 
  Between 100 km – 200 km:
  
  • R350 for orders under R10,000
  
  • R250 for orders of R10,000 or more
  
• 
  More than 200 km:
  
  • R2 per km (VAT excluded)
  
  • Free delivery for Platinum clients
  

All collections from our store are free of charge.

Our team will confirm delivery timelines when your order is placed.

Yes. All our products are covered by the official guarantees and warranties provided by their respective manufacturers. This means any faults related to materials or workmanship will be assessed according to the supplier’s warranty guidelines. If you experience a problem with an item, simply return it to us for inspection. We will liaise directly with the supplier to process the claim and keep you updated throughout. Please note that normal wear and tear, misuse, or damage caused by incorrect washing or handling are not covered under product guarantees.